Terms and Conditions
The Translator Group
CH - 6060 Sarnen
Copyright in Original Text
The LowCostTranslator is part of The Translator Group and accepts orders from the Client based on the understanding that the relationship shall be considered confidential and shall not include any third party. The LowCostTranslator is permitted to use non-contracted translators in certain situations. However in such cases these translators will have to sign a binding confidentiality agreement relating to the specific work to be completed. In all cases, the Client undertakes to hold The Translator Group harmless from any claim relating to the infringement of copyright and/or translation rights and likewise from any legal action, including that which may arise between individuals as a result of the content of the original text or its translation.
Fees and Quatations
A quotation given by The Translator Group is binding and no extra fees will be charged unless the client requests extra services after the initial quotation.
Delivery and Payment
Any delivery time/date or dates agreed between The Translator Group and the Client shall be binding only after The Translator Group has seen the full text to be translated, and may be subject to amendment in light of any changes subsequently made by the Client.
Payment in full must be made to The Translator Group before any translation work can commence, unless otherwise agreed in a separate contract.
Copyright in translation
Where documents, advertising and promotional material is to be used for normal business purposes, it is accepted as standard business practice that payment of the fee to The Translator Group automatically transfers all rights relating to the text to the Client in perpetuity including copyright and the right to amend the text. The Translator Group shall have no claim over the Client with regard to the translation, unless otherwise agreed in writing.
Confidentiality and Safeguarding of the Client's Documents
The Translator Group shall at no time disclose any information contained in the Client's original documents or translations thereof to any third party, without the authorization of the Client.
The Translator Group is responsible for safeguarding the Client's documents or translations thereof, including copies, as long as these are in The Translator Group’s possession, and shall ensure their secure disposal.
If work is commissioned and subsequently cancelled, the Client shall either pay The Translator Group a sum relating to the proportion of the work completed (appropriate proportion of original fee agreed) and a further sum charged on a time basis for preliminary research and enquiries undertaken, or else shall pay The Translator Group a compensatory sum to be agreed upon between the parties. The work completed shall be available to the Client after payment has been received.
Limitation of liability
In no event shall The Translator Group be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use.
The Translator Group has a liability insurance of CHF 5.0 million with AXA.
You agree to defend, indemnify and hold harmless The Translator Group its directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of our services.
Swiss law, Canton Obwalden, shall govern all matters relating to the services of The Translator Group.
Complaints and Disputes
The Client shall make any complaint relating to work carried out to The Translator Group within 30 days of the date of delivery of the translation.